Ten years of digital backbone for BYD Europe.
Utilize Business Solutions and PLGGR have together been BYD Europe's dedicated technology partner for nearly ten years, covering the entire after sales and parts domain. What began as a focused assignment grew into a lasting, strategic partnership in which they are responsible for the development, management and ongoing evolution of the new platform and all underlying system integrations.
01, Challenge
Scaling up in a complex environment.
BYD Europe operates in a complex, fast-growing environment where multiple systems must work together seamlessly. The organisation is growing fast and sets high demands on the reliability, scalability and digital maturity of its operational systems.
- One central platform: how do dealers, service partners and internal staff easily access parts information, orders and after sales documentation?
- Real-time system integration: how are warehouse management (WMS), financial administration (AccountView) and international SAP environments connected without errors or delay?
- Scalability: how does the digital infrastructure scale with BYD's explosive growth, without compromising stability or ease of use?
What began as a focused assignment grew into nearly ten years of partnership, with PLGGR building, managing and evolving BYD Europe's digital backbone.
Web portal, WMS and the financial environment (AccountView and SAP) are connected through one coherent architecture, without loose point-to-point integrations.
02, Solution
One integrated digital backbone.
PLGGR built and manages an integrated digital backbone for BYD Europe's entire after sales and parts process. The web portal, together with the central platform, forms the digital backbone, with seamless, automated integrations to the underlying systems behind it.
The solution consists of three connected pillars: the web portal, PLGGR | HUB and PLGGR | PIM, and the financial integration between AccountView and SAP. Together they form one reliable source of truth for all parts and after sales processes.
- Custom web portal for dealers, importers and service partners
- Seamless WMS integration for inventory, picks and deliveries
- Financial integration with a bridge to SAP
- Role-based access and multi-language, multi-currency support
- Automated data flows with no manual intervention
- Continuous management and evolution as a dedicated technology partner
Diverse systems (WMS, ERP, SAP) are connected in one coherent architecture, tailored to BYD Europe's processes.
No project thinking, but building a lasting partnership. PLGGR actively contributes to further development and optimisation.
03, The three pillars
Three pillars, one digital backbone.
The strength of this solution lies in the cohesion between the web portal, the WMS integration and the financial integration.
Custom-built portal for dealers, importers and service partners, with real-time insight into parts and orders.
- Real-time parts availability and order status
- Role-based access per user group
- Multi-language and multi-currency
- After sales documentation centrally available
Seamless connection between the web portal and the Warehouse Management System, fully automated.
- Automatic sync of inventory, picks and deliveries
- Error reduction without manual intervention
- Real-time status updates in the portal
- Reliable data exchange
Full integration of the portal with AccountView as ERP and integration through SAP.
- Automated invoice flows and accounts receivable
- Streamlined cost price processing
- Bridge to SAP for consolidation
- Consistent financial data across all entities
The combination of Utilize Business Solutions and PLGGR is more than a supplier to us. They understand our processes, think along proactively and make sure our digital backbone is always there, even as we grow.
04, Results
Professionally and scalably set up.
The partnership has enabled BYD Europe to set up its after sales organisation professionally and at scale. Processes that previously caused delays now run smoothly.
Nearly ten years of operational continuity proves the quality and reliability of the partnership, with a digital infrastructure that grows with every next step.
- One central web portal as the single source of truth for parts and after sales
- Fully automated data flows between WMS, AccountView and SAP
- Faster turnaround in order processing and invoicing
- Proven scalability that grows with the expansion
- Nearly ten years of operational continuity and flawless collaboration
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Ready for a reliable digital backbone?
Looking for a dedicated partner to digitalise your after sales and parts processes? Whether it's web portals, WMS integrations or ERP connections.